Working with the Chief People Officer, we coached C-Level Executives on resilience, change and engagement as the organization transitioned to a new CEO and goes to a Population Health model. Working on a pilot with 400 employees in the ER.
Designed and delivered program on performance management.
Designed and developed cultural strategy and delivered culture shock training for senior executives on global assignments.
Delivered leadership development curriculum for managers and key contributors.
Coordinated production for a popular reality show.
Coached senior executives on career development and job transition.
Researched and created materials to meet customer service needs. Developed customized off-the-shelf training for frontline employees and supervisors.
Designed online training for Analytics education. Conducted feasibility study for use of business simulations in entertainment and media practice. Conducted feasibility study for use of business simulations in entertainment and media practice. Reviewed and developed curriculum for Communication, Media, and Technology Practices.
Created interactive sales training program for one of the UK’s largest savings and loan operations. Program repositioned and trained branch staff to correctly promote and sell new savings accounts, which resulted in 40% increase in sales. Wrote and developed multi-media and video programs selling various investment accounts, insurance products, and foreign currency transactions.
Researched and developed change integration process for experienced hires including video, business theater, personality assessments, and experiential activities. Turned around retention problem with senior-level recruits coming from outside of the culture and demonstrated significant ROI.
Managed design and development and facilitated live business television program, shown to 2500 viewers on the use of the Internet. Awarded "Best Program Produced by Private Satellite Network in USA" (TelCon).
Conducted needs analysis as a result of Anderson’s merger with Japan’s largest accounting firm. Developed HR, training and acculturation strategy as a result. Research gathering included on-site visits, surveys, and focus groups.
Managed 25 people and budget of $1.5M in the development of a four-day education seminar for 1000 people. Delivered under budget by 10%. Seminar was highest ever rated (4.72 on 5 scale) and won a national award.
Designed, developed, and delivered communication and team-building skills program for 5000+ staff level.
Part of team that conducted training needs analyses for European Tax Practice for 14 countries. Research gathering methods included surveys, site visits, interviews, and group facilitation. Resulted in a comprehensive training strategy for Europe.
Developed 12 video programs for technical training to develop business skills. Managed 25 people and budget of $1.5M in the development of 4 day education and networking seminar for 1000 people from around the world. The seminar included presentations, workshops, networking events, and self-study materials. The seminar was rated (4.72 on 5 scale), the highest ever in the ten-year history of this seminar, and won a national award.
Part of team that conducted training needs analyses for Asia Tax Practice for Asian countries including Japan, Hong, Kong and Korea. Research gathering methods included surveys, site visits, interviews, and group facilitation. Resulted in a comprehensive training strategy for Asia.
Developed computerized testing system for European Tax Practice training offerings.
Designed and developed sales training and other key training programs.
For over three years improved employee engagement, productivity and patient satisfaction through 1:1 coaching and leadership development training of 100 leaders and 500 front line staff in transformational leadership skills and respectful communication.
Coached C-level executives including Senior HR and Operations Leaders as the organization went through change including a merger and acquisition, new system implementation and reorganization.
Designed and delivered culture shock training as part of BP takeover.
Developed CBT simulation of inventory control system which helped employees work with controlling parts and cost for building airplane engine.
Designed training to simulate the new system, deal with change management issues, and create user support tools and reference materials.
Designed and delivered leadership development training curriculum.
Designed cultural development strategy and delivered culture shock training for senior executives on global assignments.
Developed and designed cultural strategy and delivered culture shock training for senior executives on global assignments.
Worked with Cigna on two projects—one to help develop a five year training plan for Operations training in Cigna University and second to support the building and development of an internal consulting team.
Designed and delivered training on effectively negotiating in European cultures.